Questions
Frequently asked questions.
A highly unusual service should be easy to understand.
Is this real?
Yes, Turtlecalls is a real subscription based service that allows you to receive daily phone calls from someone pretending to be a turtle.
In a quickly changing world, things change quickly, and with speed.
Is an actual turtle involved?
No. Every Turtlecall features a real person pretending to be a turtle. This is an essential feature of the service.
Is the call live?
No, Turtlecalls are prerecorded, and delivered to your phone at a random time during your chosen time period: morning, afternoon, or evening.
Is it possible to talk live to someone pretending to be a turtle?
Not at this time. Live conversation with someone pretending to be a turtle is not currently supported.
When will my Turtlecall be made?
During sign-up, you'll choose a window during which you'd like to receive your Turtlecall: between 8am-noon, noon-5pm, or 5pm-10pm.
Your call will arrive each day at a different time during your chosen window. You are able to change your window at any time from your account dashboard.
Are Turtlecalls generated by AI?
No. Every Turtlecall features a real person pretending to be a turtle.
Are Turtlecalls child friendly?
Yes, Turtlecalls are appropriate for people of all ages.
Will my friends and I hear the same call?
No. Different subscribers receive different Turtlecalls on different days. Brand new calls are created and put into our library every day.
Will I ever receive the same Turtlecall twice?
No. You will never receive the same Turtlecall more than once.
What happens if I miss my Turtlecall?
Your Turtlecall can be sent to your voicemail if you can't pick up. And recent Turtlecalls are always available in your account dashboard.
Can I gift Turtlecalls service to someone else?
Yes, we offer the ability to gift one month of Turtlecalls to anyone you want. They will need to verify their phone number before their service can begin.
Can I pause Turtlecalls or cancel my membership?
Yes. You can cancel renewal through your account. Pressing 9 during a Turtlecall immediately stops future calls but does not cancel billing. To restart calls, sign in and verify your number again.
Need help with your account? Contact Turtle Operations.